In general people seem to want to treat products as something tangible and solutions as something intangible. So hardware is a product, consulting is a service, and who knows what software would be! However, a product solves a problem for a market segment. Isn't that also the definition of a solution?

Don't think of product as only software or hardware; think of product as solving a market problem. This way you'll see that the software is only part of the solution.

Answered by Steve Johnson