Can Customers Doom Your Software?
Is it possible to do such a good job catering to customer requirements that your product fails? Sometimes your company can listen to users so well that you wind up taking your product down a path that leaves it far behind the competition, and only a superlative effort would let you catch up, if you even can. Read Can Customers Doom Your Software? for some ideas on how the act of gathering and implementing the wrong requirements can cause your product to lose its competitive edge, and what a product manager can do to prevent it.
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