Can Customers Doom Your Software?

Is it possible to do such a good job catering to customer requirements that your product fails? Sometimes your company can listen to users so well that you wind up taking your product down a path that leaves it far behind the competition, and only a superlative effort would let you catch up, if you even can. Read Can Customers Doom Your Software? for some ideas on how the act of gathering and implementing the wrong requirements can cause your product to lose its competitive edge, and what a product manager can do to prevent it.

Steve Johnson

Steve Johnson

Steve Johnson was a founding instructor at Pragmatic Institute, a role he held for more than 15 years before he left to start Under10 Playbook. In his return to Pragmatic Institute, Steve supports the complete learning path for product teams, ensuring they are fully armed for success. 

Over the course of his career, Steve has helped thousands of companies and tens of thousands of product professionals implement product management processes. He has worked in the high-tech arena since 1981, rising through the ranks from product manager to chief marketing officer. Steve has experience in technical, sales and marketing management positions at companies that specialize in both hardware and software. In addition, he is an author, speaker and advisor on product strategy and product management.


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