The Dilbert Blog: I love Technology

I guess I'm not the only one who has trouble traveling. Scott Adams writes in The Dilbert Blog: I love Technology:

"Today (the day I wrote this) I woke up early because I have a cross-country flight. I fired up my computer and used the airline's web site to change my seat assignment and print out my boarding pass. Well, technically, I spent an hour trying to do that, but the web site kept melting down at different points until I finally gave up and called their 800 number and handled my transaction in an efficient manner using their speech recognition system.

Read more about the typical customer experience, told in a humorous way. And then reflect what it's like for your buyers trying to contact your company.

Steve Johnson

Steve Johnson

Steve Johnson was a founding instructor at Pragmatic Institute, a role he held for more than 15 years before he left to start Under10 Playbook. In his return to Pragmatic Institute, Steve supports the complete learning path for product teams, ensuring they are fully armed for success. 

Over the course of his career, Steve has helped thousands of companies and tens of thousands of product professionals implement product management processes. He has worked in the high-tech arena since 1981, rising through the ranks from product manager to chief marketing officer. Steve has experience in technical, sales and marketing management positions at companies that specialize in both hardware and software. In addition, he is an author, speaker and advisor on product strategy and product management.


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